Last updated: 25 October 2026
This Privacy Policy explains how Orbit Media Solutions (“we”, “us”, “our”) collects, uses and protects personal information when you visit charitycrm.orbitmediasolutions.com or contact us through it. We are based in the United Kingdom and follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). It is written with UK charities and non-profit organisations in mind, because they are the people most likely to contact us here.
1. Who we are
Orbit Media Solutions is the data controller for personal information collected through this website.
- Director: MD. Shamsul Alam
- Head Office: Kirkdale House, 7 Kirkdale Road, Leytonstone, E11 1HP, London, UK
- Liverpool Office: 1 Mann Island, Liverpool, L3 1BP, UK
- Email: info@orbitmediasolutions.com
- Telephone: 00447935390848
2. Information we collect
We collect only what we need to respond to you and keep the website secure.
- Information you give us. When you request a demo or contact us, you may provide your organisation name, your name, email address, telephone number, postal address, country and any message you write.
- Technical information. Like most websites, our web server records your IP address, browser type, device and the pages requested. We use this for security, to prevent spam and to keep the site working.
- Cookies. See section 8.
3. How we use your information and our lawful basis
- To respond to your enquiry and arrange a demo. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interests in running our business.
- To keep a record of enquiries. Lawful basis: our legitimate interests in managing relationships and handling any follow-up.
- To protect the website (for example limiting repeated submissions and blocking spam). Lawful basis: our legitimate interests in keeping our systems secure.
- To meet legal obligations where they apply. Lawful basis: legal obligation.
- To send you marketing. We will only do this if you have agreed to it, or where PECR allows, and you can opt out at any time.
4. Charities and non-profit organisations
If you contact us on behalf of a charity or non-profit, we use your details only to deal with your enquiry. We do not need personal information about your donors, beneficiaries, trustees or volunteers to arrange a demo, so please do not include it in the form or in your message. Any demonstration uses sample data.
5. Who we share information with
We do not sell your personal information. We may share it with trusted service providers who help us run the website and handle enquiries, such as website hosting, email and website tools, and with professional advisers where needed. These providers may only use your information to provide their services to us. We may also disclose information if the law requires it.
6. Transfers outside the UK
Some of our service providers may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as transfers to countries covered by UK adequacy regulations or the use of the International Data Transfer Agreement or Addendum.
7. How long we keep your information
We keep demo and contact enquiries for as long as needed to deal with them and any follow-up, and normally no longer than 24 months after our last contact with you, unless we begin working together or the law requires us to keep records for longer. After that we delete or anonymise the information.
8. Cookies
This website uses only the cookies and similar technologies needed for it to work. We do not use advertising cookies. If we add analytics or other non-essential cookies in future, we will update this policy and ask for your consent where the law requires it.
9. Your rights
Under UK data protection law you have the right to:
- be informed about how we use your information;
- access a copy of your personal information;
- have inaccurate information corrected;
- ask us to erase your information in certain circumstances;
- ask us to restrict how we use your information;
- receive your information in a portable format where it applies;
- object to processing based on our legitimate interests; and
- withdraw consent at any time where we rely on it.
To use any of these rights, email info@orbitmediasolutions.com. We will normally reply within one month and may need to confirm your identity first.
10. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or by telephone on 0303 123 1113.
11. Security
We take reasonable technical and organisational steps to protect personal information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
12. Links to other websites
This website links to other sites, including our portfolio site and the main Orbit Media Solutions website. They have their own privacy information, and we are not responsible for how other websites handle personal information.
13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
14. Contact us
For any question about this policy or your personal information, email info@orbitmediasolutions.com or write to Orbit Media Solutions, Kirkdale House, 7 Kirkdale Road, Leytonstone, E11 1HP, London, UK.